A DECADE’S PORTFOLIO

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FORTUNE 500 SMALL & MIDSIZE

FORTUNE 500 Currently Selected

EXAMPLE DOCUMENTS

CONNECTED EXPERIENCES PROGRAM 2.0

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Microsoft Office Connected Experiences 2.0

One or more Office Apps are installed in over 1.4 Billion Devices World Wide.  The Connected Experiences (CX) Page and Program within Office Experience Online (OXO) requires privacy consideration for all world wide users are addressed prior to any CX releases.  In preparation for in person audits from representatives from the EU and any other governments.  Documentation tracking required a transformation from a spread sheet to A SQL database dynamically connected to Power Apps entry forms and Power BI dashboards.  As well as all other operations of the Privacy CX Program.

• Expanded Program Visibility
• Managed full lifecycle of Connected Experiences CX SQL/Power Apps / Power BI Project
• Onboarded all CX Feature Teams 

HIGHLIGHTS

SPACER IN WHITE

Published:  September 23rd, 2021

• Launched Ahead of Schedule & On Budget 
• Full Lifecycle Management from Architecture to Launch and Virtual Road Show
• Established Azure Environment
• Established SQL Backend
• Established Audience Specific Power BI Dashboards
• Exceeded all expectations from SVP stakeholder

MICROSOFT SERVICE AWARD REDESIGN

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Service Award Redesign Project

After decades of providing a trophy in 5 year increments of total service for Microsoft employees. The Service Award Team decided to enhance the program to include options for a cash reward to employees, or the third option of donating the cash award and having Microsoft’s charitable donations program match the amount.

Our CEO, Emmett Thompson led the initiative as Lead PM. Over the course of 4 months the core team and supporting teams were able to successfully impact more than 100K employees worldwide.

• All three Service Award Options for US employees.
• Additional Cash Option for all employees across remaining 108 subsidiaries and regions worldwide.
• The project required elaborate coordination and a lot of soft skills across more than 20 internal and external teams.
• Once the project successfully launched it was fully transitioned to the Service Award Program and Support teams.
• Project Successfully Transitioned To Program Support Teams
• To date, the Program receives great employee feedback about the added options including a deep appreciation in the US for the matched donation option.
• The Service Award Team is working to roll out the charitable donation option worldwide over the next year.

HIGHLIGHTS

SPACER IN WHITE

Published:  January 10th, 2016

• Launched On Schedule & On Budget
• Matched Donations In US
• Great Employee Feedback
• All Three Service Award Options Available For US Employees
• Project Successfully Transitioned To Program Support Teams

To date, the Program receives great employee feedback about the added options including a deep appreciation in the US for the matched donation option.

Published:  January 10th, 2016

• Launched On Schedule & On Budget
• Matched Donations In US
• Great Employee Feedback
• All Three Service Award Options Available For US Employees
• Project Successfully Transitioned To Program Support Teams

To date, the Program receives great employee feedback about the added options including a deep appreciation in the US for the matched donation option.

GO TO MARKET SKILLS

 

• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross Team Test Coordination
• User Interface Teams Coordination
• Coordination with Various Tools Teams
• User Acceptance Testing (UAT)
• Release Management Coordination

 

AGILE SKILLS

 

• Management Role
• Stakeholder Management
• Hallway Conversations
• Team Motivation
• Active Listening
• Adaptive Leadership
• Servant Leadership
• T-Shirt Sizing
• Self-Organizing Teams
• Product Backlog
• Burn Down Charts
• Burn Up Charts

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Teams
• Develop Project Teams
• Manage Project Teams
• Stakeholder Management
• Communication Management
• Risk Management
• Procurement Management
• Configuration Management 
• Project Transition to Employee Owned Program

MICROSOFT ONLINE SERVICE GROUP / COMMERCE PLATFORM OPERATIONS

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Commerce Platform Operations

Portfolio Management

Business Process Management

Portfolio Management

PMO Process Management

 

Sirius Net Systems successfully helped form Commerce’s Program Management Office (PMO). Including designing the PMO SharePoint Site and PMO logo.

• $40MM Operations Expenditure (OpEx) Budget
• $6BB+ Annual Channel Revenue
• Key Performance Indicators (KPI’s) & Reporting methodologies to extract raw data from Team Foundation Services (TFS) and transform that into clear and actionable information.
• Coordinated weekly Portfolio Reporting & meeting for Partner Sr. Director.
• Business Process Management (BPM) and Process Improvement for Infrastructure Teams including Azure, AutoPilot, Server Build, Networking, Big Storage, and Identity Access Management (IAM).
• Project Successfully Transitioned To Program Support Teams

HIGHLIGHTS

SPACER IN WHITE

Published:  December 20th, 2014

• Established Program Management Office (PMO).
• PMO SharePoint Site
• Portfolio Process Management
• Key Performance Indicators (KPI’s)
• Actionable Reporting

GO TO MARKET SKILLS

 

• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross Team Test Coordination
• User Interface Teams Coordination
• Coordination with Various Tools Teams
• User Acceptance Testing (UAT)
• Release Management Coordination

 

AGILE SKILLS

 

• Scrum Master Role
• Stakeholder Management
• Hallway Conversations
• Team Motivation
• Active Listening
• Adaptive Leadership
• Servant Leadership
• T-Shirt Sizing
• Self-Organizing Teams
• Product Backlog
• Burn Down Charts
• Burn Up Charts

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Teams
• Develop Project Teams
• Manage Project Teams
• Stakeholder Management
• Communication Management
• Risk Management
• Procurement Management
• Configuration Management 
• Project Transition to Employee Owned Program

T-MOBILE RETAILER ACTIVITY PORTAL

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

T-Mobile Monthly 4G “No Annual Contract” Retailer Activity Portal

Objective: Create a Program and Tool that allows Dealers to receive daily commissions within a week of first Activation and Fill, Refill or Upgrade

Sirius Net Systems successfully completed Go To Market (GTM) Program Launch for T-Mobile’s Retailer Activity Portal (RAP).

• $9.57MM Capital Expenditure Project Budget
• $.48BB Annual Channel Revenue
• Launch the brand new RAP product across the nation with aligned Scope, Schedule and Cost baselines.
• Coordinate the Key Marketing Components and Reporting with the key Vendor ePay and their team members.
• Coordinate all other internal, external and Retail aspects of the Program.

GTM Teams Include: Marketing, Sales, Sales Operations, Legal, Legal Marketing, Finance, Accounting, Compliance, User Experience (UX) Team, Customer Care, Application Support, Supply Chain, OEM Supply Chain.

HIGHLIGHTS

SPACER IN WHITE

Published:  March 30th, 2013

 

• 2/1 Launch of New Refill Program
• 3/1 Launch of Activations channel
• Daily Commissions To Dealers
• First Installment Within 1 Week

 

GO TO MARKET SKILLS

 

• Over 200 Total Stakeholders
• Vendor Contract Negations
• On Site Conference Planning
• Manage GTM portion of conference
• Compliance Coordination
• Supply Chain Readiness
• Retailer Readiness
• Train The Trainer Programs
• Online Training Programs
• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross Team Coordination
• User Experience Team Coordination
• Coordination with Various Tools Teams
• Release Management Coordination

 

AGILE SKILLS

 

• Customer Role
• Stakeholder Management
• Hallway Conversations
• Team Motivation
• Active Listening
• Adaptive Leadership
• Servant Leadership
• Self-Organizing Teams
• Product Backlog

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Teams
• Develop Project Teams
• Manage Project Teams
• Stakeholder Management
• Communication Management
• Risk Management
• Procurement Management
• Configuration Management 
• Project Transition to Employee Owned Program

EGENCIA (EXPEDIA CORPORATE TRAVEL) MANAGE GLOBAL PRODUCT COORDINATION PROGRAM

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Egencia Global Product Development

Sirius Net Systems was brought in to establish Global Product Coordination and Visibility.  With an EU Headquarters in France and a US HQ in Washington State cross continental coordination caused great pains.  Through Analysis and Continual Process Improvement global project visibility was achieved and integrated in to an ongoing program.

• Create diagrams to communicate 100+ global projects and identify interdependencies.
• Remove roadblocks, escalate issues as needed, identify risks and insures and create mitigation strategies.
• Team interaction includes Order Management System (OMS), Global Payments Team (GPT), GIS, EIS, Universal Lodging Platform (ULP), Service Oriented Architecture (SOA), ULP Steering Committee.
• Key Meetings with: Egencia Leadership Team, Sales and Marketing, Security, Spec Reviews, and EU IT.
• Reoccurring meetings with: ULP, GPD Triage, Architecture Meetings, Leads Meetings, PM Meetings.

HIGHLIGHTS

SPACER IN WHITE

Published:  August 11th, 2011

• Global Product Release Schedules Posted
• Global Product Dev & Test Schedules Posted
• Global Release Coordination
• Global Change Management Coordination

 

GO TO MARKET SKILLS

 

• Steering Committee Meetings
• Cross Team Coordination
• Cross Continent Coordination
• Feature Prioritization Meetings
• Change Control Board
• Release Timeline Posting
• Software Branch Timeline Posting
• Key Stakeholder Alignment, Evangelizing, & Reporting
• User Acceptance Testing (UAT)
• Release Coordination

 

AGILE SKILLS

 

• Management Role
• Hallway Conversations
• Stakeholder Management
• Team Motivation
• Active Listening
• Adaptive Leadership
• Product Backlog

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Team
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management Procurement Management
• Configuration Management 
• Project Transition to Employee Owned Program

MICROSOFT OEM BIZEX DIVISION

OBJECTIVE / DESCRIPTION

Assigned Group Program Manager: Emmett Thompson

OEM BizEx Division, Business Transparency Group – MS Dynamics CRM

Sirius Net Systems successfully managed and improved several programs for Microsoft’s Original Equipment Manufacturer (OEM) Business Excellence Team (BizEx) for one year before transitioning the improved programs back to MS Employee management.

Approximately 1/3 of all of MS’s revenue comes through the OEM division.

MS Dynamics OEM Customer Resource Management (CRM) – Program & Project Management Services:
• OEM CRM manages and reports on over 9.9B in annual sales.
• Management & Process Improvement of existing OEM CRM installation. Includes numerous CRM Business Units (BU) for individual companies and an umbrella reporting system for performance comparisons.
• The most elaborate CRM Dynamics installation in the world: This is significant because typical Dynamic CRM installations only have one BU for the entire company. Because of OEM’s partnerships with multiple Manufactures including, Dell, HP, IBM and all others who bundle MS products with their hardware. Multiple BUs were created to insure propriety sales and order figures of one Partner can’t be seen by team members of another Partner.
• CRM Customization projects for full Software Development Life Cycle (SDLC). Project included OEM projects, SMS&P projects, and projects from other teams outside OEM.
• Management of a large project development team (typically 2 month sprints) and a Rapid Response Team (1 or 2 week sprints).
• Preparation for migration from version 4.0 to 2011 version. Portfolio Management Services:
• After two months of working on the above MS Dynamics Program the Microsoft FTE who hired us left the company. SNS was selected to take over Management of the additional programs in the departing FTE’s portfolio.

HIGHLIGHTS

SPACER IN WHITE

Published:  February 29th, 2011

• Release of SVP 2010 Scorecard
• Release of Ad Hoc BI Tool
• 20% Increase In Global Participation

 

GO TO MARKET SKILLS

 

• CRM Evangelizing & Training
• BI Tool Evangelizing & Training
• Key Stakeholder Alignment, Evangelizing, & Reporting
• Promotional Event Coordination
• Seasonal Event Coordination
• Cross Team Coordination
• User Interface Teams Coordination
• Coordination with Various Tools Teams
• User Acceptance Testing (UAT)
• Release Management Coordination

 

AGILE SKILLS

 

• Product Owner Role
• Hallway Conversations
• Stakeholder Management
• Team Motivation
• Active Listening
• Adaptive Leadership
• Self-Organizing Teams
• Product Backlog

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Team
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management Procurement Management
• Configuration Management 
• Project Transition to Employee Owned Program

MICROSOFT CENTRAL MARKETING GROUP

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Central Marketing Group SharePoint Site Upgrades

Sirius Net Systems successfully completed two internal SharePoint websites for Microsoft’s Central Marketing Group.
SNS managed the entire Project and Software lifecycle. CMG benefits from SNS’s (PLM) and (SDLC) services. Sites:
• Main CMG SharePoint Presence
• CMG’s Localization SharePoint Site
Project Management services on the successfully completed project included: 
Objectives:
• Create brand new versions of their existing CMG and CMG Localization sites on the latest SharePoint Technology • Fresh, modern and consistent look.
• Easy Navigation and search functionality
• Updated Content throughout

HIGHLIGHTS

SPACER IN WHITE

Published:  July 20th, 2009

Two Internal SharePoint Site’s Launched

• Main CMG SharePoint Presence
• CMG’s Localization SharePoint Site
• Key Accomplishments

GO TO MARKET SKILLS

Cross Team & Logistical

• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross Team Test Coordination
• User Interface Teams Coordination
• Coordination with Various Tools Teams
• User Acceptance Testing (UAT)
• Release Management Coordination

 

AGILE SKILLS

 

• Scrum Master
• Hallway Conversations
• Daily On Site Scrums
• Stakeholder Management
• Team Motivation
• Active Listening
• Servant Leadership
• Self-Organizing Teams
• Product Backlog

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Team
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Procurement Management
• Configuration Management 
• Project Transition to Employee Owned Program

MSN AND MICROSOFT.COM BING API INTEGRATION

OBJECTIVE / DESCRIPTION

Assigned Project Manager: Emmett Thompson

MSN and Microsoft.com Bing API Integration Project

Sirius Net Systems successfully project managed and launched a massive coordinated effort between Bing, Microsoft.com, and MSN to bring Search.Microsoft.com to the Bing Application Programming Interface (API).

Mission Objective: Migrate MSN’s FexCode to Bing API v1.0 for MScom’s Search.Microsoft.com.
Project Management services on the successfully completed project included: 
• Search.Micrsoft.com migration from FexCode to Live API v1.0 – Full Software Development Life Cycle(SDLC)
• Coordinating: Search Experience Platform (SEP), Central Marketing Group (CMG), Bing (formerly Live), Akamai, Localization Team, MSN OPS, MSCOM OPS, Bing OPS. Including Bedrock, Editors Choice Service, Content Intelligence Service, Sniffer Service.
• Under heavy pressure up to the VP level we met the in stone 9/8 phased launch start date.
• Forecasted to deliver 253MM total queries & contribute to 120MM web referrals to Live.

HIGHLIGHTS

SPACER IN WHITE

Published:  July 20th, 2009

• Successful Migration
• In Scope
• On Time
• In Budget
• 253MM New Monthly Bing Searches Forecasted
• 120MM New Monthly Web Referrals To Bing Forecasted

GO TO MARKET SKILLS

Cross Team & Logistical

• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross Team Test Coordination
• User Interface Teams Coordination
• Coordination with Various Tools Teams
• User Acceptance Testing (UAT)
• Release Management Coordination

 

AGILE SKILLS

 

• Ground Rules
• Hallway Conversations
• Stakeholder Management
• Team Motivation
• Active Listening
• Adaptive Leadership
• Servant Leadership
• Self-Organizing Teams
• Product Backlog

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Plan HR Management
• Acquire Project Team
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Configuration Management 
• Project Transition to Employee Owned Program

MICROSOFT SMART ERROR HANDLING AT LIVE.COM

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Smart Error Handling at Live.com

Mission Objective: Analyze and develop a program to convert millions of page errors into millions of succesful searches for site users.

 

Sirius Net Systems co-creates and project manages the Smart Errors Program for Live.com. Program becomes a stand alone tool kit used by companies around the world.

LG Consulting searched for a strong project management professional with PMBOK training, years of large IT project experience and Bing experience to work on special initiatives for Live Search’s Group Product Manager. They selected and recommended Sirius Net Systems to Bing. The first project to go live was Smart Error handling, also known as 404 errors.

Project Management services on the successfully completed projects included: 
• Creating Decks and press release first draft, scheduling and participating in PR meetings to plan Kevin Johnson’s 8/6/08 Keynote at Search Marketing Expo (SMX) Advanced announcing project launch and tool kit launch. Prep included press release and Blog Messaging. Day of results included 4 print articles, 5 blog posts and 42 reposts.
• Smart Errors / 404 Project – PR / Marketing, Team Building. Cleaned up 75 million / month in error traffic and generated over 15 million per month of new searches in Live.
• 404 Toolkit – Over 10k downloads of tool kit in the first month, a good mix of neutral and positive press with no negative press.  Created Software Development Kit (SDK) from internally released code.  Branded ‘404 Toolkit’.

HIGHLIGHTS

SPACER IN WHITE

Published:  April 19th, 2008

 

• SDK Announced by Kevin Turner
• Over 10k SDK Download First Month
• Aligned Talking Points with PR Team
• Created SDK from Released Code

 

GO TO MARKET SKILLS

 

• Public Relations Team Coordination
• Branding Discussion & Alignment
• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross – Team Coordination
• User Acceptance Testing (UAT)
• Release Management Coordination

AGILE SKILLS

 

• Daily Scrum
• Product Owner Role
• Self Organizing Team
• Product Backlog
• Iteration Sizing

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Configuration Management 
• Project Transition to Employee Owned Program

MICROSOFT DOMAIN TRAFFIC REDIRECTION

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Domain Traffic Redirection Project

Mission Objective: Analyze and develop a program to convert millions of requsts for unused domains owned by Microsoft resulting in a generic site map display into millions of succesful searches for site users.

Along with an LG Consulting team member Sirius Net Systems co-created and project managed the Domain Traffic Redirection (DTR) project. A joint venture between Bing Search, formerly Live Search, and Microsoft.com a.k.a. MScom.

Over the years microsoft built up a library of domains comprised of defensive purchases, acquistions and fraud cases that were underutilized. The majoraty of these domains went to a generic Microsoft site map. Our project team devised a stratagy to utilize key parts of the domain name as a Bing search term and display the results for the user. This provided a greatly improved experience for the customer and increased Bing’s search traffic.

Project Management services on the successfully completed project included: 
• Managing project to direct inactive domains to Live search.
• Engaging DNS Team
• Hiring and managing SQL DBA and SQL development
• Scoping back end database needs
• Monthly search traffic is ranging from 30 million to 54 million queries.

HIGHLIGHTS

SPACER IN WHITE

Published:  April 12th, 2008

 

• Improved Experience for 54 MM Searches First Month
• 18k Inactive Domains Directed to Bing Search
• Average Monthly Traffic 30MM to 54MM

 

GO TO MARKET SKILLS

 

• Key Stakeholder Alignment, Evangelizing, & Reporting
• Branding Discussion & Alignment
• Cross – Team Coordination
• User Acceptance Testing (UAT)
• Release Management Coordination

AGILE SKILLS

 

• Daily Scrum
• Product Owner Role
• Stakeholder Management
• Team Motivation
• Active Listening
• Servant Leadership
• Self Organizing Team
• Product Backlog
• Iteration Sizing

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Configuration Management 
• Project Transition to Employee Owned Program

MICROSOFT MASTHEAD PROJECT

OBJECTIVE / DESCRIPTION

Assigned Project Manager: Emmett Thompson

Masthead Passive Search Project

Mission Objective: Add Bing Search Button to existing Mastheads that only search the current site.

 

Working with MS.com, Zune, Windows Media, Windows File Association, Office Online, and Xbox.

Stirred by a Y! Commissioned report & analysis from MSN Shopping showing 39% of MS.com users left MS owned sites to competitor search engines.

 

Our Project Developed Code and Coordinated it’s adoption across Microsoft Online Ecosystem.

HIGHLIGHTS

SPACER IN WHITE

Published:  April 19th, 2008

 Team Alignment With:

• Microsoft.com (MS.com)
• Office Online
• Xbox.
• Zune
• Windows MediaTeam
• Windows File Association

 

GO TO MARKET SKILLS

 

• Evangelizing Across Teams
• Branding Discussion & Alignment
• Key Stakeholder Alignment, Evangelizing, & Reporting
• Cross – Team Coordination
• User Acceptance Testing (UAT)
• Release Management Coordination

AGILE SKILLS

 

• Daily Scrum
• Product Owner Role
• Stakeholder Management
• Team Motivation
• Active Listening
• Servant Leadership
• Self Organizing Team
• Product Backlog
• Iteration Sizing

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Configuration Management 
• Project Code Transition Existing Site Team

ASSISTING CLUB.LIVE WITH RAPID GROWTH

OBJECTIVE / DESCRIPTION

Assigned Program Manager: Emmett Thompson

Assisting Club.Live with Rapid Growth.

Mission Objective: Analyze and develop a containment and verification program for Live.com awards.

 

Sirius Net Systems assists Club.Live with thier growing pains from rapid success.

Direct Technologies developed Club.Live, now ClubBing, on behalf of Live.com and functioned as both an onsite and off site vendor. The huge success of Club.Live caused a significant level of gaming fraud.

Program Management services on the successfully completed projects included:
• Managing Fraud & Support programs for club.live.com in the face of rapid growth of 2 Billion queries and 28 million unique users.
• Managed initial crises of overwhelming unchecked orders. Determined 80% of initial orders were fraudulent, cleared ok’d orders for shipment. Implemented solution that reduced fraudulent orders to 4%.
• Managing remote DirectApps team resources including Devs, DBA’s, Security Analyst, Dev PM’s, System Admin and QA
• Interacting with MS GPMs, PMs.
• Analyzed existing fraudulent order and game play techniques
• Envisioned and designed solutions to automate real time and batch detection and prevention.

HIGHLIGHTS

SPACER IN WHITE

Published:  January 10th, 2008

 

• ID’d Fraudulent Orders
• Cleared Legitimate Orders
• Reduced Fraudulent orders from 80% to 4%

 

GO TO MARKET SKILLS

 

• Aligning Emergency Mitigation Plan With Sponsor & Stakeholders 
• Evangelizing Long Term Solution
• Aligning End User Communications
• Implementing End User Communications
• Status Reports

 

AGILE SKILLS

 Hybrid Agile Fraud Prevention Software Team

• Customer Role
• Coordinated with Product Owner, Scrum Master & Dev Lead

Volume Licensing Software Team

• Business Analyst Role
• T-Shirt Sizing
• Team Member
• Burn Down Charts
• Burn Up Charts
• Daily Scrums

 

CERTIFIED PMP SKILLS

 

• Root Cause Analysis
• Planned Risk Response
• Integration Management
• Scope Management
• Cost Management
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Configuration Management

 

AMERICAN EXPRESS NOVEL TO ACTIVE DIRECTORY MIGRATION

OBJECTIVE / DESCRIPTION

Assigned Project Manager: Emmett Thompson

AmEx Novel to Active Directory Migration Project

Mission Objective: Migrate all AmEx employees & external staff from Novel to MS Active Directory.

 

Sirius Net Systems designs Novel to Active Directory migration program for American Express’s 60k+ employees and 20k external staff world wide:

Every 7 years American Express (AmEx) awards a new IT support contract to support many of their IT needs world wide and to work with AmEx’s internal IT departments. As with many of these types of contracts between multi-billion dollar corporations sub contractors play a vital role.
COMSYS is one of the subcontractors IBM selected. Based on IBM’s needs COMSYS approached Sirius Net Systems (SNS) to assist with their support of the IBM / AmEx project work. COMSYS presented SNS to IBM due in part to their international project management experience, full spectrum IT experience, and previous fortune 500 experience.
An IBM program manager selected Sirius Net Systems to manage multiple projects. Most notably the Program design and individual project management for American Express’s employee migration from Novel to Microsoft Active Directory. Project Management services on the successfully completed projects included:
• Managing SAN to NAS Migration Program including decommissioning of legacy hardware.
• Designing and running Windows 2003 Active Directory migration program off of Novel for 80k+ users across the world. Building and managing each project team for individual group / organization migrations. Including servers, SAN, NAS, printers, multi-function devices, users, and PDA’s.
• Managing multiple file server refresh and decommission projects.
• Utilization of multiple IBM / AmEx web based tools. Rational Portfolio Manager, Lotus Notes.
• Managing global resources for project life cycles.
• Regular and ongoing preparation and utilization of Scope of Work, Communication Plans, Project Plans, Requirements Confirmation, Completion Criteria, Risk Analysis, Issue Logs/Tracking, Action Items, Project Completion Letters, Lessons Learned, and budget/actual documents. Project Management Review process & Project Control Books.
• Six Sigma, Lean, & Kaizen training & utilization. Ongoing Project Management and tool training.
• Creating power point decks and making presentations. Typical audience: VP’s, Directors GPMs (First Lines), and PMs. Analyzing desired objectives and using decks as high level description of our findings and our proposed solutions. Content was collected from interviews, analysis of multiple data sources and individuals.

HIGHLIGHTS

SPACER IN WHITE

Published:  JUNE 25th, 2007

Below highlights utilized for each phase

• Designed Multi-Phase Rollout
• Over 80k users migrated
• Established Migration Teams
• Pre Migration Checklist & Plan
• Day Of Migration Checklist & Plan
• On Site Day Of Tech Support

 

GO TO MARKET SKILLS

 

• Weekly Status Meetings with VP Sponsor
• Held Kick-Off Meeting for Each Rollout
• Progress KPIs Across All Phases
• Aligning Rollouts by AmEx VP
• Coordinating with VP’s Admin
• Guided Admins To Create Internal Rollout Teams

 

AGILE SKILLS

Utilized During Release Period

• Daily Scrums Week Prior
• Daily Scrums During Rollout Weekend
• Daily Scrums Day 1
• Scrum Day After Migration Complete

 

CERTIFIED PMP SKILLS

 

• Integration Management
• Scope Management
• Cost Management
• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Risk Management
• Configuration Management

 

MSN SHOPPING LOCALIZATION PROJECT

HCL

OBJECTIVE / DESCRIPTION

Assigned Project Manager: Emmett Thompson

MSN Shopping Localization Project

Mission Objective: Manage the analysis, coding and roll out of the latest US MSN Shopping code to select markets in APAC and EMEA.

 

Shopping.MSN.com selected HCL as an onsite vendor to manage the analysis, coding and roll out of the latest US MSN Shopping code to select markets in Asia, Pacific, Canada (APAC) and Europe, Middle East, and Africa (EMEA).
HCL selected Sirius Net Systems (SNS) to manage the project because of their international business, cultural experience, full spectrum IT experience, and previous experience with another local fortune 500 company, Boeing. Project Management services on the successfully completed project included:
• Managing onshore and off shore HCL teams. Interacting with MS GPMs, PMs, and Devs.
• Full life cycle management of 32 front end (FE) Bugs: Triage, Approach, Documents, Reviews, Testing, Check in, and Deployment.
• Managing Localization & Deployment for international markets including APAC, EMEA. Including all server, cluster, backup, and fail over configurations.
• Management and configuration design of 11 Servers in Redmond test lab Data Center and over 50 servers for APAC and EMEA deployments.
• Managing Hot Fixes and New Bugs resulting from end to end testing.
• Smoke Test Plan creation and execution for various Locales.
• Utilizing Agile Scrum Sprint Method. Product Studio, Windows Test Tracking (WTT), Source Depot, SQL Server 2005 and other Microsoft Tools.
• Managed Integration or Set Up of Word Breaker, Speller, Ratings & Reviews, Nickname Services, SmartCat, and AutoMatcher.

HIGHLIGHTS

SPACER IN WHITE

Published:  JUNE 7th, 2006

 

• SNS Completes First Project at Microsoft
• Approximately 30 Locals
• APAC & EMEA

 

GO TO MARKET SKILLS

Cross Team & Logistical

• Key Stakeholder Alignment, Evangelizing, & Reporting
• Internal Promotional Posters
• Test Lab Coordination
• MSN DBA Coordination
• APAC & EMEA Localization Taxonomy and Coordination
• User Interface Teams Coordination
• Coordination with Various MSN Tools Teams
• User Acceptance Testing (UAT)
• Release Management Coordination

 

AGILE SKILLS

Initial Exposure to Agile

• Scrum Master
• Hallway Conversations
• Daily On Site Scrums
• Daily Off Shore Scrums
• Self-Organizing Teams
• Product Backlog

 

PROJECT MANAGMENT SKILLS

 

• Develop Project Team
• Manage Project Team
• Stakeholder Management
• Communication Management
• Configuration Management
• Monitor & Control Project Work

 

EXAMPLE DOCUMENTS